1. Overview
Hawkins Electric respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, call our office, request electrical services, or communicate with us by text message, email, or telephone.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, service address, and communication preference.
- Details about your service request, estimate request, appointment, or project.
- Messages, call notes, text-message content, and related communication records.
- Basic website and device information used for security, analytics, and site operation.
3. How We Use Information
We use information to:
- Respond to questions and service or estimate requests.
- Schedule, confirm, update, and complete appointments and electrical work.
- Communicate with you through the method you request and consent to use.
- Operate, secure, maintain, and improve our website and business systems.
- Meet legal, regulatory, insurance, accounting, and recordkeeping obligations.
4. Mobile Information and SMS Consent
If you expressly consent to text messaging, Hawkins Electric may send customer-care messages about your service request, estimate, scheduling, appointment confirmation, appointment changes, and related follow-up. Message frequency varies based on your request and appointment activity. Message and data rates may apply.
SMS consent is optional and is not a condition of purchasing goods or services. You may reply STOP at any time to opt out or HELP for assistance. An incoming text from you authorizes us to respond to that conversation, but it does not authorize unrelated or promotional messages.
Hawkins Electric does not sell or rent mobile information. We do not share mobile numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their marketing or promotional purposes. We may use service providers solely to deliver and support the communications you requested, subject to confidentiality and data protection obligations.
5. When We Disclose Information
We may disclose information to vendors that help us operate our website, communications, scheduling, and business systems; to professional advisers; when required by law; or when necessary to protect customers, Hawkins Electric, or others. These disclosures do not permit third parties to use your mobile information or SMS consent for their own marketing.
6. Data Retention and Security
We retain information for as long as reasonably needed to provide services, maintain business and consent records, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of electronic storage or transmission is completely secure.
7. Your Choices
You may ask us to update your contact information or communication preference. To stop SMS messages, reply STOP. You may also contact us using the information below. Certain records may be retained where required for legal or legitimate business purposes.
8. Changes to This Policy
We may update this Privacy Policy as our services or legal obligations change. We will post the updated version on this page and revise the effective date above.
9. Contact Us
Questions about this policy may be sent to service@hawkinselectric.llc.